Privacy Policy

Tweed Horizons Ltd is committed to protecting and respecting your privacy.  This policy sets out the basis on which any personal data we may collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will manage it.  For UK data protection law, the data controller is Tweed Horizons Ltd.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

Contact details

Post

Tweed Horizons Ltd, Tweed Horizons Business and Conference Centre, Newtown St Boswells, MELROSE, Scottish Borders, TD6 0SG, GB

Telephone

01835 822992

Email

enquiries@tweedhorizons.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Account information
• Website user information (including user journeys and cookie tracking)
• Records of meetings and decisions
• Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Purchase or service history
• Video recordings of public areas
• Customer or client accounts and records

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exceptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure: You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing: You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without delay and at any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent: We have permission from you after we give you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract: We must collect or use the information so we can enter or carry out a contract with you. All your data protection rights may apply except the right to object.
• Legal obligation: We must collect or use your information so we can comply with the law. All your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests: We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All your data protection rights may apply, except the right to portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes / dealing with queries, complaints or claims / legal requirements are:

• Consent: We have permission from you after we give you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract: We must collect or use the information so we can enter or carry out a contract with you. All your data protection rights may apply except the right to object.
• Legitimate interests: We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All your data protection rights may apply, except the right to portability.

Where we get personal information from

Directly from yourself, our customer

How long we keep information

We have kept contact details on file for 5 years.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
45 Melville Street
EDINBURGH
EH3 7HL
Helpline number: 0303 123 1115
Website: https://www.ico.org.uk/make-a-complaint

Last updated

April 2025